Health Insurers
Second Opinion Service
We offer health insurers a clinical support service aimed at providing your members with guidance and support in the areas of diagnosis, treatment and overall prognosis.
The Second Opinion Service is confidential, patient-centred, and outcome-focused, undertaken by reputable and skilled specialists.
When a member suffers an injury or is diagnosed with a medical condition, the decisions made early in their care pathway are critical. How a condition is diagnosed, treated, and managed doesn’t just affect clinical outcomes, it directly influences treatment costs and long-term member wellbeing. A misdiagnosis, an unsuitable treatment plan, or an uncoordinated recovery pathway can lead to unnecessary procedures and significant costs that could have been avoided.
A second medical opinion service helps address this risk. By ensuring your members have timely access to independent specialist expertise, you give them the clarity and confidence to make informed decisions about their care; decisions that are better for them and better for you.
Independent specialist expertise gives your members confidence in their diagnosis, treatment plan, and care pathway.
How can a second opinion service help your members?
Following a new diagnosis
The member has received a diagnosis and wants independent confirmation from a specialist before proceeding with treatment.
Reviewing a treatment plan
The member has a condition and a treatment plan in place, and wants confidence they are on the right course of care.
Following a new diagnosis
The member wants to better understand their diagnosed condition and the full range of treatment options available to them.
How the service works
Member requests a referral
The member contacts us through the insurer’s member portal to request access to the service.
Case review and specialist matching
Our clinical team reviews the member’s case and identifies the most appropriate independent specialist for their condition and needs.
Specialist review
The case is allocated to an appropriate specialist who reviews the file material provided along with the questions to be addressed.
Written report delivered
A detailed specialist report is provided to the member and, where authorised, shared with their treating physician.
The value of a second opinion
Supporting insurers
- Empowering you members to take control of their health and recovery
- Improved member outcomes, with recovery plans that are genuinely tailored to individual circumstances
- Greater member trust and satisfaction, reinforcing the value of their cover when they need it most
- Mitigation of risk from misdiagnosis or suboptimal treatment that could lead to further complications and extended liability
Supporting members
Including this benefit in your member offering delivers measurable value at moments that matter most:
Peace of mind
An independent expert view at what can be a frightening and uncertain time.
Access to specialists
Rapid connection to relevant expert clinicians, without long waiting times.
Informed
decision making
A clear written report to support the member and their care team.
Better health outcomes
Early validation of the right treatment pathway reduces the risk of delayed or incorrect care.
Ready to offer this to your members?
Find out how to integrate the Second Medical Opinion service into your member benefits offering. Our team will walk you through the setup, pricing, referral process, and reporting.